Privacy Policy

This Privacy Policy explains how Ardiyanto, Klaten, Central Java, Indonesia ("we", "us", or "our") handles personal data when you use Pixelorid Loop (the "Service").

For the personal data of people who create an account with us, we are the data controller. For the data about your own clients that you enter into the Service, you are the controller and we process that data on your behalf to provide the Service.

Privacy contact: support@pixelorid.biz.id

• Account data: your name, email address, and login credentials.
• Business profile data: information you enter about your business, such as business name and services offered.
• Client and follow-up data: information you enter about your own clients, follow-ups, and message templates.
• Support communications: messages you send us and our replies.
• Technical and usage data: device and browser type, IP address, and basic logs needed to run and secure the Service.
• Subscription status: your plan, trial dates, and payment status as reported to us by Paddle.

Payments are handled by Paddle, our Merchant of Record. Paddle collects the payment details and billing information you enter at checkout. We do not receive or store your full payment card details.

• To provide the Service (creating and managing your account, storing your data, sending reminders). Legal basis: performance of a contract.
• To manage subscriptions and billing status in coordination with Paddle. Legal basis: performance of a contract.
• To provide customer support. Legal basis: performance of a contract and our legitimate interests.
• To secure and improve the Service and prevent fraud or abuse. Legal basis: our legitimate interests.
• To comply with legal obligations such as tax and accounting requirements. Legal basis: legal obligation.
• To send service emails about your account, security, and changes to the Service. Legal basis: performance of a contract and our legitimate interests.

We do not sell your personal data.

• Paddle.com, our reseller and Merchant of Record, which processes payments and handles billing, taxes, and refunds. Paddle acts as an independent controller of the data it collects at checkout. See Paddle's Privacy Policy.
• Service providers that host and operate the Service on our behalf, such as our database and authentication provider (Supabase) and our web hosting provider (Vercel). They may only process data on our instructions.
• Professional advisers such as accountants and legal advisers, where needed.
• Authorities where we are required to do so by law or to protect our rights.

We operate from Indonesia, and our service providers may process data in other countries. Where personal data is transferred across borders, we take steps to ensure it stays protected, such as relying on contractual commitments from our providers and, where applicable, recognized transfer safeguards (for example adequacy decisions or standard contractual clauses).

We keep your account and business data for as long as your account is active. If you ask us to delete your account, we delete or anonymize your personal data within a reasonable period, generally within 30 days, except where we must keep certain records to meet legal, tax, or accounting obligations. Data held in backups is removed as backups are rotated.

Depending on where you live, you may have the following rights under applicable data protection laws, including the EU and UK GDPR and Indonesia's Personal Data Protection Law (Law No. 27 of 2022):

• Access the personal data we hold about you
• Correct inaccurate or incomplete data
• Request erasure of your data
• Restrict or object to certain processing
• Receive your data in a portable format
• Withdraw consent at any time, where processing is based on consent
• Lodge a complaint with your local data protection supervisory authority

To exercise your rights, email support@pixelorid.biz.id. We respond within one month. If your data belongs to one of your own clients, we may direct that request to you as the controller of that data.

We use reasonable technical and organizational measures to protect personal data, including encrypted connections (HTTPS), access controls, and the security features of our infrastructure providers. No online service can be guaranteed 100% secure, but we work to protect your data and will notify affected users where required by law.

We use cookies and similar technologies that are necessary to run the Service, such as keeping you logged in and remembering interface preferences. We do not use cookies for advertising or cross-site tracking. Payment pages operated by Paddle may use their own cookies, described in Paddle's privacy policy.

The Service is intended for businesses and adults. It is not directed to children under 18, and we do not knowingly collect personal data from children.

We may update this Privacy Policy from time to time. We will update the date above and, for material changes, notify you by email or within the Service.

• Email: support@pixelorid.biz.id
• Website: loop.pixelorid.biz.id
• Operated by: Ardiyanto, Klaten, Central Java, Indonesia