Terms of Service

These Terms of Service ("Terms") govern your access to and use of Pixelorid Loop, a web-based client and follow-up management platform (the "Service") operated by Ardiyanto ("we", "us", or "our"), an individual based in Klaten, Central Java, Indonesia. When you use the Service, you are contracting with Ardiyanto as the provider of the Service.

By creating an account or continuing to use any part of the Service, you agree to be bound by these Terms. If you do not agree, please do not use the Service.

Pixelorid Loop is a SaaS platform that helps small service businesses manage clients, track follow-ups, and organize their workflow. The Service includes:

• Client management and contact tracking
• Follow-up scheduling and reminders
• Service and message template management
• Business dashboard and reporting tools

Features may be updated, added, or removed over time. We will communicate significant changes where appropriate.

New accounts receive a 7-day free trial upon registration, with full access at no charge and no payment information required.

• The trial begins on the date your account is created.
• After the trial, access to paid features requires a subscription.
• One trial per person. Creating multiple accounts to extend trial access is a violation of these Terms.

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns. Paddle also handles payment processing, billing, invoicing, and sales tax/VAT on our behalf. We do not receive or store your full payment card details.

By subscribing, you also agree to Paddle's Checkout Buyer Terms, which govern payment, taxes, and the commercial mechanics of your purchase.

• Billing: subscriptions are billed in advance, at the price and billing frequency shown at checkout.
• Renewal: subscriptions renew automatically at the end of each billing period until cancelled.
• Cancellation: you may cancel at any time. Cancellation stops future renewals, and you keep access until the end of the period you already paid for.
• Price changes: we may change our prices with advance notice. Changes apply from your next renewal.
• Refunds: see our Refund Policy.

You agree that you will not:

• Use the Service for any unlawful purpose or in violation of applicable law.
• Engage in fraud, spam, phishing, or deceptive practices.
• Infringe the intellectual property or privacy rights of others, including by storing or processing data you are not authorized to handle.
• Interfere with the security or operation of the Service, including uploading malware, probing or testing for vulnerabilities, scraping, or attempting unauthorized access to the Service or other accounts.
• Reverse-engineer or tamper with the Service.
• Share your login credentials or create multiple accounts to abuse the free trial.

You must provide accurate information when registering and keep your credentials confidential.

You retain ownership of all client data, business information, and content you enter into Pixelorid Loop. You are responsible for ensuring that you have the necessary rights and permissions to store and process that information in the Service.

We do not sell your business data. See our Privacy Policy for details on how personal data is handled.

The Service, including its software, design, branding, and underlying code, is owned by Ardiyanto and protected by applicable law. Nothing in these Terms transfers any ownership rights in the Service to you. We grant you a limited, non-exclusive, non-transferable right to use the Service while your account is active and in accordance with these Terms.

We may suspend or terminate your account if you materially breach these Terms, fail to pay applicable fees, engage in fraudulent activity, create a security risk for the Service or other users, or repeatedly or seriously violate the Acceptable Use section above.

You may stop using the Service and cancel your subscription at any time. You may also contact us at support@pixelorid.biz.id to request account closure.

We work to keep Pixelorid Loop available and reliable, but we do not guarantee that the Service will be uninterrupted or error-free. The Service is provided "as is" and "as available" without warranties of any kind, to the extent permitted by law.

To the maximum extent permitted by law, Ardiyanto is not liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the Service, including loss of data, revenue, or business opportunities.

Our total aggregate liability is limited to the amount you paid for the Service in the three (3) months preceding the claim.

We may update these Terms from time to time. Material changes will be communicated by updating the date above and, where appropriate, by email. Continued use of the Service after changes take effect means you accept the updated Terms.

These Terms are governed by the laws of Indonesia. Disputes are subject to the competent courts in Klaten, Central Java, Indonesia, unless mandatory local consumer protection law requires otherwise.

• Email: support@pixelorid.biz.id
• Website: loop.pixelorid.biz.id
• Operated by: Ardiyanto, Klaten, Central Java, Indonesia